Shipping provider
Our shipping provider is Colissimo, which you can find out more about via the following link: https://www.colissimo.entreprise.laposte.fr/colissimo-qui-sommes-nous. Deliveries are made to the address provided by the Customer when placing the order and to which the carrier can easily access.
Shipping Zones
Thanks to our shipping provider, we offer delivery of our products exclusively to the following shipping areas:
For the home deliveries, with or without signature:
- Metropolitan France,
- French overseas territories (OM1: Guadeloupe, St Barthélémy, St Martin, Martinique, La Réunion, Guyana, Mayotte and St-Pierre-et-Miquelon, OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands),
- Zone 1: Germany, Belgium, Luxembourg, Netherlands.
- Zone 2: Austria, Spain (excluding islands), Guernsey, Italy (San Marino, Vatican City, Livigno, Campione d’Italia, San Marino), Jersey, Portugal (excluding islands), Republic of Ireland, United Kingdom.
- Zone 3: Denmark, Estonia, Greenland, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland.
- Zone 4: Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta and Melilla) and Portugal (Madeira Island, Azores), other countries of Eastern and Central Europe.
- Zone 5: Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Taiwan, Thailand, Vietnam.
- Zone 6: Africa (excluding Maghreb), Americas (excluding United States and Canada), Middle East, other Asian countries, Oceania (excluding Australia).
For the international deliveries to collection points (Pickup collection points/lockers and post offices):
- Zone 1: Germany, Belgium, Luxembourg, Netherlands.
- Zone 2: Austria, Spain (excluding islands), Italy, Portugal (excluding islands), Republic of Ireland.
- Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden.
- Zone 4: Finland, Norway.
Processing times
Our indicative processing times are in addition to shipping times. We generally process your orders within 3 days, except in exceptional circumstances that may cause potential delays (high order volume, accidents, etc.) and for personalized orders, for which the processing times are indicated on the quote we send you.
Shipping methods
Our shipping partner offers the following shipping methods: home delivery without signature, home delivery with signature, delivery to a collection point (network of 52,000 collection points in Europe).
Costs
Shipping costs are calculated automatically at checkout, in addition to the product prices. These prices change annually and depend on both the delivery destination (based on the address provided by the customer) and the total weight of the order. A cost estimate calculator is available on your shopping cart page.
For more details, you can consult the 2026 general rates provided by our service provider, via the following link: https://www.colissimo.entreprise.laposte.fr/offres-et-services/tarifs-generaux. These costs are subject to change at any time by Colissimo.
Customs and taxes
All applicable customs duties, taxes, and fees are the responsibility of the buyer. We advise you to check with your local customs authorities regarding any applicable customs fees.
Delivery times
All delivery times below are given as an indication and are expressed in working days.
Deliveries to France
Home delivery with or without signature or secured by code: within 24/48 hours.
Delivery to a collection point: at the Post Office, at a Pickup relay point, at a Pickup locker within 24/48 hours.
Deliveries to French Overseas Territories
Delivery with or without signature of the recipient:
- From day 5 to zone OM1, excluding Mayotte and St-Pierre-et-Miquelon,
- From day 7 to the OM2 zone, Mayotte and St-Pierre-et-Miquelon.
International deliveries
Home delivery, with or without signature: from J+3 for Continental Europe and J+5 for the rest of the world to major economic centers.
International deliveries and pickups
Delivery from 3 days later.
Order tracking
When your order is shipped, we will provide you with a tracking number by email, it being understood that shipment tracking is provided for purely informational purposes and is free of charge by our shipping provider.
Items damaged or lost during transport
In the event that a package is deemed lost or damaged, you have 14 business days to contact our customer service department:
- By email to the following address: contact.whitecrowleather@gmail.com,
- Via the contact form available on our website whitecrowleather.com,
- By mail to the following address:
White Crow Leather
202, rue Roger
60250 ANGY
France
We will ask you to provide us with any supporting documentation to substantiate the situation (photographs, notes on the delivery slip, etc.). We therefore encourage you to check the condition of the goods in the presence of the carrier upon receipt.
After this period and if these formalities have not been respected, the Products will be deemed compliant and free from any apparent defects and no claim will be validly accepted by the Seller.
We undertake to review your request within 7 working days and to replace the items at our expense or refund them, at the latest by the expiry of this period, except for the exclusions provided for in theArticle L. 221-15 of the Consumer Code.
If you opt for a refund, it will be issued via the same payment method used for the purchase.
Note: Refunds can take up to 3 to 5 business days to appear in your account. This timeframe depends on bank processing times.
Delivery delay exceeding 14 working days after the estimated delivery date
If the ordered products have not been delivered within 14 days of the estimated delivery date, for any reason other than force majeure or the customer's own actions, the sale may be cancelled upon your written request, under the conditions stipulated in the articles L 216-2, L 216-3 and Article L241-4 of the Consumer Code.
Your request should be sent to our customer service department:
- By email to the following address: contact.whitecrowleather@gmail.com,
- Via the contact form available on our website whitecrowleather.com,
- By mail to the following address:
White Crow Leather
202, rue Roger
60250 ANGY
France
We will then refund the amounts paid no later than 14 days following the date of cancellation of the contract, excluding any compensation or deductions. This refund will be made via the same payment method used for the purchase and may take 3 to 5 business days to appear in your account.
For more information, you can also consult our Refund and Return Policy.