At White Crow Leather, your satisfaction is our priority. If, despite the care taken in crafting our products, you encounter a problem with one of our items, we offer a simple, efficient, and transparent return policy. We thank you for your trust and remain at your disposal to assist you every step of the way.
Return and delivery time
You have 14 days after receiving your item to request a return.
This timeframe allows you sufficient time to evaluate the product, to decide if it meets your expectations and to possibly initiate a return.
Initiate a return
To request a return, refund, or exchange, please contact us first using the following methods:
- Via the contact form on our website whitecrowleather.com,
- By email to: contact.whitecrowleather@gmail.com.
We will support you throughout the entire process.
Provide the information related to your order
To expedite the processing of your request, please have your order number and purchase information ready before contacting us.
Return processing times
The returns processing includes the following steps:
- Return request processing (approximately 3 business days): Once your return request is approved, we will provide you with all the necessary instructions to return the item.
- Inspection and verification (approximately 5 working days): upon receipt of the returned item, our team will inspect and verify its condition.
- Refunds/Exchanges: After inspection, we will process your refund or exchange request the same day. Refunds will be issued via the same payment method used for the purchase, and exchanges will be processed quickly so you receive the desired item as soon as possible.
Note: Refunds can take up to 3 to 5 business days to appear in your account. This timeframe depends on bank processing times.
Conditions for returns
From the date of your return or refund request, you have 14 calendar days to return the product(s) in question. Return shipping costs are covered by us, and we will therefore provide you with the shipping label by email to affix to your package.
Items must be in their original condition, unused and free from any damage or wear. They must be accompanied by their complete original packaging, including labels and accessories.
We advise you to carefully pack the items to be returned.
Products not covered by our return policy:
- Any product modified after delivery cannot be returned.
- Items showing signs of misuse, damage or wear cannot be returned.
- Personalized items are not eligible for return, except in the case of a clear manufacturing defect.
Exercising my right of withdrawal
Exercer mon droit de rétractation Article L. 221-21 of the Consumer Code ? It's simple, download the available form here and send it to us duly completed:
- By email to the following address: contact.whitecrowleather@gmail.com
- By mail to the following address:
White Crow Leather
202, rue Roger
60250 ANGY
France
Or send us a request via our contact form, clearly stating the subject of your request.
You can consult our General Terms and Conditions of Sale (Article 7 – Right of withdrawal) for more information.
Contact us
For any questions regarding our return policy, please do not hesitate to contact us via our contact form on our website whitecrowleather.com or by email at the following address: contact.whitecrowleather@gmail.com.